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BODYGUARD ID TAGS FAQ'S

Q: WHAT IF I HAVE A LOT OF MEDICAL INFORMATION?

A: WE RECOMMEND THAT YOU LIMIT YOUR MEDICAL INFORMATION TO THE MOST IMPORTANT ITEMS. WE DO SEND A WALLET CARD FREE WITH THE ORDER WHERE ADDITIONAL ITEMS CAN BE WRITTEN. IF YOU STILL ARE NOT SURE IF ALL YOUR INFORMATION WILL FIT, PLEASE CALL US BETWEEN 9AM AND 5PM ET AT 1-800-383-7790.

Q: ALL OF MY MEDICAL INFORMATION IS IMPORTANT. HOW DO I DECIDE WHAT TO PUT ON THE TAG AND WHAT NOT TO?

A: THE BEST PERSON TO ASK AS TO WHAT YOU SHOULD HAVE ENGRAVED ON THE TAG WOULD BE YOUR PHYSICIAN.

Q: CAN I BUY JUST THE MEDICAL TAG WITHOUT THE CHAIN?

A: YES YOU CAN. WHEN YOU GET TO THE CHECKOUT PAGE, ENTER THE FOLLOWING CODE BASED ON THE TYPE OF METAL FOR THE TAG: FOR SURGICAL STAINLESS STEEL ENTER: nochain. FOR STERLING SILVER OR 14k GOLD-FILLED ENTER: nofancychain. CODES MUST BE ENTERED EXACTLY AS IT IS WRITTEN HERE.

Q: DO YOU STORE MY MEDICAL INFORMATION?

A: NO, ALL THE INFORMATION WILL BE ENGRAVED ON THE TAG. THERE IS NO CENTRAL CALL IN SYSTEM.

Q: HOW MUCH MEDICAL INFORMATION CAN I PUT ON A MEDICAL ID TAG?

A: AMOUNT OF INFORMATION IS DETERMINED BY THE SIZE OF THE TAG. WHEN TRYING TO DETERMINE HOW MUCH CAN BE ENGRAVED, YOU NEED TO TAKE THE NUMBER OF LETTERS AND SPACES FOR EACH TERM INTO ACCOUNT. WE RESERVE THE RIGHT TO ABBREVIATE SOME OF THE INFORMATION AS NEEDED TO MAKE IT FIT ON THE TAG.

Q: WHAT IF I WANT SOMETHING ENGRAVED ON THE TAG THAT IS NOT SHOWN ON YOUR ORDER FORM?

A: ALL TAGS ARE CUSTOM ENGRAVED TO YOUR SPECIFICATIONS. SO ANY TYPE OF MEDICAL CONDITION, ALLERGY OR MEDICATION CAN BE ENGRAVED ON THEM.

Q: DO YOU HAVE RUSH DELIVERY?

A: YES, RUSH DELIVERY IS AVAILABLE FOR THE STAINLESS STEEL AND THE STERLING SILVER TAGS ONLY. WE CAN SHIP IN ABOUT 5-7 BUSINESS DAYS FOR AN ADDITIONAL $14.95.

Q: WHAT PHONE NUMBER SHOULD I HAVE PUT ON THE TAG? DO I HAVE TO HAVE A NUMBER ENGRAVED?

A: 1.) NO, A PHONE NUMBER IS NOT ABSOLUTELY NECESSARY. ALTHOUGH WE DO RECOMMEND IT IN CASE YOU HAVE NO OTHER ID WITH YOU.
    2.) IT WOULD BE AN EMERGENCY PHONE NUMBER IN CASE SOMETHING HAPPENED TO YOU, WHETHER IT WAS A FAMILY MEMBER OR A DOCTOR. YOUR HOME PHONE NUMBER IS NOT RECOMMENDED UNLESS SOMEONE ELSE LIVES THERE WITH YOU.

Q: HOW DO I DETERMINE THE BRACELET SIZE I WILL NEED?

A: WE RECOMMEND TO MEASURE THE WRIST SNUG WITHIN THE AREA IT WILL BE WORN, THEN ADD AT LEAST 1/2 INCH EXTRA TO THE MEASUREMENT. AS THESE ARE A "CHAIN-LINK" BRACELET CHAIN, IT IS POSSIBLE TO REMOVE LINKS IF IT IS TOO BIG. BUT YOU WILL NOT BE ABLE TO ADD LINKS SHOULD IT BE TOO SMALL.

Q: WHAT IS THE NORMAL SHIPPING TIME?

A: WE AT BODYGUARD TRY TO SHIP ALL ORDERS AS FOLLOWS: IF YOU ORDER OVER THE TELEPHONE, FAX OR INTERNET WITH A CREDIT CARD, EXPECT YOUR ORDER TO BE WITHIN 2 TO 3 WEEKS. IF YOU ORDER THROUGH THE MAIL WITH A CHECK OR MONEY ORDER, EXPECT YOUR ORDER BETWEEN 3 TO 4 WEEKS.THESE SHIPPING TIMES APPLY TO OUR STAINLESS STEEL AND STERLING SILVER TAGS ONLY. OUR GOLD-FILLED TAGS WILL TAKE APPROXIMATELY 4 TO 5 WEEKS FOR DELIVERY.

Q: DOES THE BRACELET HAVE A CLASP?

A: YES.

Q: WILL THE STAINLESS STEEL TARNISH OR TURN COLORS?

A: NO.

Q: WHY IS THE SOLID STERLING SILVER NOT RECOMMENDED FOR DIABETICS?

A: THE ACIDIC LEVEL IN THE BODY TURNS THE METAL. DIABETICS MAY ORDER THE SOLID STERLING SILVER, BUT BODYGUARD IS NOT RESPONSIBLE FOR THE TAG TURNING. WASHING THE TAG AND CHAIN DAILY WITH SOAP AND WATER WILL HELP COUNTER THESE EFFECTS.

Q: WHAT DO I DO IF THERE ARE MISTAKES WITH MY ORDER WHEN I RECEIVE IT?

A: UPON RECEIPT OF YOUR ORDER PLEASE CHECK THE ENGRAVING FOR ANY TYPOGRAPHICAL ERRORS. IN THE CASE OF BRACELETS, CHECK TO MAKE SURE IT IS THE CORRECT SIZE. ANY MISTAKES SHOULD BE REPORTED AS SOON AS POSSIBLE UPON RECEIPT OF THE TAG. TAGS CAN BE RETURNED FOR CORRECTION TO: BODYGUARD ID TAGS, PO BOX 129, MAYS LANDING NJ 08330. PLEASE INCLUDE A NOTE WITH THE TAG, INDICATING YOUR ORDER ID NUMBER (IF KNOWN), A DAYTIME PHONE NUMBER, ALONG WITH WHAT CORRECTIONS NEED TO BE MADE. ALL CORRECTIONS WILL BE TAKEN CARE OF AND SHIPPED WITHIN 24 TO 48 HOURS OF RECEIPT, NOT INCLUDING WEEKENDS OR HOLIDAYS. (GOLD TAGS NOT INCLUDED.)

ANY QUESTIONS NOT ANSWERED PLEASE CALL US AT 1-800-383-7790 MONDAY THROUGH FRIDAY, BETWEEN 9AM AND 5PM ET. OR, EMAIL US AT: sales@bodyguardidtags.com.
Bodyguard ID Tags
featuring custom engraved medical & pet ID tags
Est. 1917
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